The Sr Technical Support Consultant is responsible for diagnosing and resolving complex software issues related to system configuration, product functionality, and bugs
Job Summary
The Sr Technical Support Consultant is responsible for diagnosing and resolving complex software issues related to system configuration, product functionality, and bugs.
The role requires strong communication with product development teams and customers globally to improve system design and address escalated concerns.
Candidates must be accountable with a strong desire to resolve issues impacting patient care and able to work a fixed night shift with on-call and holiday availability.
Matching Summary
The Sr Technical Support Consultant is responsible for diagnosing and resolving complex software issues related to system configuration, product functionality, and bugs.
Skills & Requirements
Must-have
Technical support for patient accounting software
SQL coding against large databases
Troubleshooting production databases
Working knowledge of US accounting and claims management
Shift work 6.30 PM - 3.30 AM IST
Customer support and escalation handling
Nice-to-have
Strong analytical and time-management skills
Excellent verbal and written communication
Self-driven and fast learner
Mentoring junior team members
Developing training content
Key Requirements
Minimum 5 years US accounting/claims management experience
Bachelor/MBA Finance or master’s in commerce or healthcare admissions and financials
Experience in accounts receivable, payable, fixed assets, general accounting, banking compliance and claims
Willingness to work fixed night shift 6.30 PM - 3.30 AM IST