Own the health, retention and expansion of a portfolio of SMB and Mid-Market customers, acting as both strategic advisor and commercial driver
Job Summary
Own the health, retention and expansion of a portfolio of SMB and Mid-Market customers, acting as both strategic advisor and commercial driver.
Conduct regular executive business reviews (EBRs) with key stakeholders to demonstrate ROI, share best practices and align our solutions with their evolving business needs.
A generous annual leave entitlement plus a personal leave entitlement, Private Health Insurance, Employee Assistance Programme, Life Insurance, Company pension scheme, Generous Parental Leave Program, Paid Volunteer Leave Days, Public Holiday Exchange Scheme, Talent Referral Programme, Cyclescheme, Home & Tech Scheme, A discounts and cash back scheme.
Matching Summary
Own the health, retention and expansion of a portfolio of SMB and Mid-Market customers, acting as both strategic advisor and commercial driver.
Skills & Requirements
Must-have
B2B Account Management experience
Customer Success experience
SaaS company experience
Exceeding renewal targets
Exceeding expansion targets
Negotiating contracts
CRM software proficiency
Nice-to-have
Strategic advisor role
Commercial driver role
Building rapport and trust
Proactive and organised individual
High degree of autonomy
Key Requirements
Experience in B2B Account Management or Customer Success
Proven success exceeding renewal and expansion targets
Strong commercial awareness
Confidence negotiating contracts and closing deals
Exceptional interpersonal and communication skills
Proficient with CRM software (Salesforce experience is a plus)