Technical Support (tse) Engineer Iii (scoe)

Applied Materials Inc

Albany, NY, US
Base: $96,000.00 - $132,000.00; bonus/equity: elig...
Technical support for customer escalations
System installations and upgrades
Performance metrics analysis (mtbf/availability)
The role serves as the primary technical support focal point between customers and the division for escalations and fleet performance

Job Summary

  • The role serves as the primary technical support focal point between customers and the division for escalations and fleet performance.
  • Candidates will provide Alpha and Beta site support for new hardware, software, and process designs in-house or at customer sites.
  • The position involves generating system performance data including MTBF, Availability, and I/W spending analysis while supporting GPS documentation efforts.

Matching Summary

The role serves as the primary technical support focal point between customers and the division for escalations and fleet performance.

Salary

Base: $96,000.00 - $132,000.00; Bonus/Equity: Eligible for bonus and stock award program; Benefits: Comprehensive benefits package including health and wellbeing programs

Skills & Requirements

Must-have

  • Technical support for customer escalations
  • System installations and upgrades
  • Performance metrics analysis (MTBF/Availability)
  • Documentation generation (CENs/BKMs)
  • Fleet performance monitoring

Nice-to-have

  • Process tool experience
  • Subfab experience
  • Customer level presentation skills
  • Small project leadership
  • Consensus building abilities

Key Requirements

  • Conceptual and practical expertise in own discipline
  • Knowledge of best practices and market differentiation
  • Ability to solve complex problems with multiple information sources

Work Rights

Not specified

Tailored Resume

Cover Letter