Base: not specified; bonus/equity: not specified; ...
Hybrid
Consumer service experience
Fluent in english and german
Salesforce proficiency
At Fiskars Group, we create meaningful experiences that bring joy to everyday life and seek a Consumer Care Representative to join our Europe team in Eschborn, Germany
Job Summary
At Fiskars Group, we create meaningful experiences that bring joy to everyday life and seek a Consumer Care Representative to join our Europe team in Eschborn, Germany.
This full-time, permanent, hybrid role involves acting as the first point of contact for consumers, handling inquiries and claims via Salesforce, and contributing to continuous improvement initiatives.
Fiskars Group offers competitive compensation, health and wellness programs, flexible work arrangements, professional development opportunities, and an inclusive and diverse environment.
Matching Summary
At Fiskars Group, we create meaningful experiences that bring joy to everyday life and seek a Consumer Care Representative to join our Europe team in Eschborn, Germany.
Salary
Base: Not specified; Bonus/Equity: Not specified; Benefits: Competitive compensation, health and wellness programs, flexible work arrangements, professional development, employee share purchase plan, and product discounts
Skills & Requirements
Must-have
Consumer service experience
Fluent in English and German
Salesforce proficiency
Customer inquiry handling
Complaint resolution
Positive and professional attitude
Nice-to-have
Additional European languages
SAP ECC knowledge
Process improvement skills
Ability to work independently
Team collaboration
Proactive and motivated
Key Requirements
Previous consumer service role experience
Fluent English and German
Relevant commercial or technical degree or equivalent experience