Senior Manager, End User Experience (m365)

AIA Digital+

Not specified
Microsoft 365 platform management
End user experience enhancement
Global adoption strategies
AIA Digital+ is seeking a Senior Manager for End User Experience specializing in Microsoft 365 products. The ideal candidate will have extensive IT experience and a proven track record in managing end-user technologies across multiple regions, focusing on enhancing user experience and global adoption

Job Summary

  • The position is lead engineering, governance and operation role of Microsoft 365 products across AIA’s 19 markets, focusing on enhancing end user experience and global adoption.
  • Responsibilities include leading M365 teams, developing O365 strategies aligned with business needs, and overseeing operational management and adoption of Modern Workplace platforms.
  • The role requires proactive monitoring of M365 updates, establishing clear SLAs and KPIs, and managing day-to-day operations to ensure compliance with security and governance standards.

Matching Summary

Match Score: 85

AIA Digital+ is seeking a Senior Manager for End User Experience specializing in Microsoft 365 products. The ideal candidate will have extensive IT experience and a proven track record in managing end-user technologies across multiple regions, focusing on enhancing user experience and global adoption.

Skills & Requirements

Must-have

  • Microsoft 365 platform management
  • End user experience enhancement
  • Global adoption strategies
  • M365 Copilot and Agentic AI
  • Operational governance and service improvement

Nice-to-have

  • Shaping a better tomorrow
  • Hungry and driven to play an active role
  • Contribute and thrive in a dynamic environment

Key Requirements

  • 15+ years of progressive IT experience
  • 5+ years in senior leadership/service ownership
  • Bachelor's degree in IT or related field
  • Proven experience leading global end user technology operations
  • Strong background in service transition and standardization

Work Rights

Not specified

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