Customer Service Advisor - Homecoming - Shaw 2026

Concentrix

Mandaluyong City, Philippines
**
Strong customer service orientation
Ability to work in fast-paced environment
Effective written and verbal communication
** Concentrix is seeking a Customer Service Advisor for their Shaw 2026 program in Mandaluyong City, Philippines. The role involves providing customer support via calls and the internet, ensuring the service meets performance indicators, and requires a strong customer service orientation with the ability to handle routine inquiries effectively. **

Job Summary

  • The position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements.
  • Employees must ensure service delivered meets contractual Key Performance Indicators while clarifying customer requirements and providing resolution.
  • The role requires tolerance for repetitive work in a fast-paced environment with the ability to rotate shifts as needed.

Matching Summary

Match Score: 75

** Concentrix is seeking a Customer Service Advisor for their Shaw 2026 program in Mandaluyong City, Philippines. The role involves providing customer support via calls and the internet, ensuring the service meets performance indicators, and requires a strong customer service orientation with the ability to handle routine inquiries effectively. **

Skills & Requirements

Must-have

  • Strong customer service orientation
  • Ability to work in fast-paced environment
  • Effective written and verbal communication

Nice-to-have

  • Demonstrate empathy with customers
  • Skilled in multi-tasking
  • Flexible and adapt to changes quickly

Key Requirements

  • High school diploma preferred
  • Three to six months of relevant experience preferred
  • Ability to rotate shifts as needed

Work Rights

Not specified

Tailored Resume

Cover Letter