Workforce Management Traffic Analyst

Conduent Business Services

Visakhapatnam, India
On-site
Intraday operational kpi monitoring
Forecasting and re-forecasting planning parameters
Schedule optimization and adjustment
Conduent Business Services is seeking a Workforce Management Traffic Analyst in Visakhapatnam, India, to optimize operational efficiency through data analysis and scheduling tasks. The role requires specialized expertise in analytical processes and offers the opportunity to work in a supportive and inclusive environment

Job Summary

  • The role involves facilitating quantitative project KPIs such as service levels to ensure intraday and intraweek operational targets are met.
  • Candidates will monitor actual performance against forecasted parameters, apply corrective actions, and update schedules to accommodate resource changes.
  • This position serves as a team lead who coordinates the work of others and provides subject matter guidance to junior members without direct supervisory authority.

Matching Summary

Match Score: 85

Conduent Business Services is seeking a Workforce Management Traffic Analyst in Visakhapatnam, India, to optimize operational efficiency through data analysis and scheduling tasks. The role requires specialized expertise in analytical processes and offers the opportunity to work in a supportive and inclusive environment.

Skills & Requirements

Must-have

  • Intraday operational KPI monitoring
  • Forecasting and re-forecasting planning parameters
  • Schedule optimization and adjustment
  • Corrective action for negative deviations
  • Event recording for impact review

Nice-to-have

  • Team lead coordination experience
  • Process improvement proposal skills
  • Subject matter guidance capability
  • Tactful communication with stakeholders
  • Autonomous work within procedures

Key Requirements

  • Vocational training or equivalent experience
  • Advanced specialized expertise in analytical processes
  • Ability to solve atypical problems with little precedent

Work Rights

Not specified

Tailored Resume

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