Bilingual Supervisor, Customer Service Centre

Manulife Financial Inc

Montreal, Canada
Base: $59,700.00 cad - $99,500.00 cad; bonus/equit...
On-site
Bilingual (french/english) communication
Customer service environment experience
Performance management
The Bilingual Supervisor for the Contact Centre plays a crucial role in encouraging a high-performing, customer-focused team

Job Summary

  • The Bilingual Supervisor for the Contact Centre plays a crucial role in encouraging a high-performing, customer-focused team.
  • This position involves guiding, coaching, and mentoring team members to ensure their professional development and engagement.
  • We’ll empower you to learn and grow the career you want.

Matching Summary

The Bilingual Supervisor for the Contact Centre plays a crucial role in encouraging a high-performing, customer-focused team.

Salary

Base: $59,700.00 CAD - $99,500.00 CAD; Bonus/Equity: Incentive programs and compensation tied to performance; Benefits: Health, dental, mental health, vision, disability, life insurance, retirement savings plans

Skills & Requirements

Must-have

  • Bilingual (French/English) communication
  • Customer service environment experience
  • Performance management
  • Employee coaching and development

Nice-to-have

  • Financial services product knowledge
  • Microsoft Office Suite expertise
  • Salesforce and AWS experience

Key Requirements

  • Over three years of leadership experience
  • Fully bilingual (French/English)
  • Fast-paced customer service experience
  • Strong interpersonal, communication, analytical, and problem-solving skills

Work Rights

Not specified

Tailored Resume

Cover Letter