Customer Assistance Collections Specialist

Toyota Manufacturing UK

Alpharetta, US
Hybrid (home/onsite) after training
Handle inbound and outbound calls
Communicate account status
Negotiate payment arrangements
Toyota Manufacturing UK is seeking a Customer Assistance Collections Specialist for its Customer Assistance Team in Alpharetta, US. The role involves managing customer accounts, ensuring timely payments, and providing exceptional customer service while working in a collaborative and respectful environment

Job Summary

  • The Customer Assistance Team partners with customers to clearly communicate account status and ensure any late payments are addressed and averted.
  • Customer Assistance Specialists are responsible for handling inbound and outbound calls for collection accounts, account maintenance, and liquidation for assigned portfolios.
  • Competitive base salary as well as benefits effective day 1.

Matching Summary

Match Score: 78

Toyota Manufacturing UK is seeking a Customer Assistance Collections Specialist for its Customer Assistance Team in Alpharetta, US. The role involves managing customer accounts, ensuring timely payments, and providing exceptional customer service while working in a collaborative and respectful environment.

Skills & Requirements

Must-have

  • Handle inbound and outbound calls
  • Communicate account status
  • Negotiate payment arrangements
  • Document all activities
  • Mitigate loss exposure

Nice-to-have

  • Customer-centric approach
  • Collaborative team environment
  • Adaptability and coachability

Key Requirements

  • HS Diploma or GED required
  • Previous collections experience required
  • Working knowledge of Microsoft Office Applications

Work Rights

Not specified

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