Support Analyst

HITACHI ENERGY TECHNOLOGY SERVICES PRIVATE LIMITED

Chennai, Tamil Nadu, India
Fully remote
Technical support
Software systems troubleshooting
Net core, web api, c#, ms sql
Provide technical support to clients and internal teams, handling day-to-day service requests and troubleshooting software systems

Job Summary

  • Provide technical support to clients and internal teams, handling day-to-day service requests and troubleshooting software systems.
  • Document and communicate solutions, maintain standard operating procedures, and collaborate with developers to resolve software bugs.
  • Ensure software systems are up-to-date, contribute to product development, and maintain compliance with regulations and company values.

Matching Summary

Provide technical support to clients and internal teams, handling day-to-day service requests and troubleshooting software systems.

Skills & Requirements

Must-have

  • technical support
  • software systems troubleshooting
  • Net Core, Web API, C#, MS SQL
  • documentation and communication
  • standard operating procedures

Nice-to-have

  • MuleSoft, SAP, HTML, CSS, Angular exposure
  • analytical and problem-solving skills
  • excellent communication and interpersonal skills
  • collaboration with developers

Key Requirements

  • Bachelor's degree in computer science
  • 4-6 years of experience
  • Technical support or development experience

Work Rights

Not specified

Tailored Resume

Cover Letter