Sr. Manager, Service Desk & It Automation (hybrid In Bangalore)
Smartsheet
Bangalore, India
On-site
8+ years it engineering experience
Powershell or python automation proficiency
Freshservice itsm workflow orchestration
Smartsheet is seeking a technical leader to manage India-based Service Desk and IT Automation operations while driving global support infrastructure maturity
Job Summary
Smartsheet is seeking a technical leader to manage India-based Service Desk and IT Automation operations while driving global support infrastructure maturity.
This working manager role requires balancing hands-on technical execution with team leadership in a collaborative matrix structure alongside US-based managers.
The successful candidate will oversee Tier 1 SOC operations, drive end-to-end automation initiatives, and ensure strict adherence to SLAs and security playbooks.
Matching Summary
Smartsheet is seeking a technical leader to manage India-based Service Desk and IT Automation operations while driving global support infrastructure maturity.
Skills & Requirements
Must-have
8+ years IT engineering experience
PowerShell or Python automation proficiency
Freshservice ITSM workflow orchestration
Active Directory and M365 administration
Intune or Jamf endpoint management
Tier 1 SOC triage and incident response
Nice-to-have
Experience in matrixed distributed organizations
Strong cross-timezone collaboration skills
ITIL framework knowledge
Mentoring and career development focus
Key Requirements
8+ years in IT engineering or Service Desk operations
4+ years managing technical support teams
Degree in Computer Science, Engineering, or equivalent practical experience