Not specified; not specified; competitive compensa...
Contact centre platforms genesys avaya amazon connect
Conversational ai voice bots chatbots email bots
Gen ai rag knowledge bases agent assist
This role involves leading the design and architecture of end-to-end contact centre transformation solutions using advanced AI technologies
Job Summary
This role involves leading the design and architecture of end-to-end contact centre transformation solutions using advanced AI technologies.
Candidates will build and optimize multilingual conversational AI solutions including Voice Bots, Chatbots, and Gen AI-powered Knowledge Bases.
The position offers opportunities to lead cutting-edge projects, mentor junior engineers, and drive innovation across enterprise-grade customer engagement platforms.
Matching Summary
This role involves leading the design and architecture of end-to-end contact centre transformation solutions using advanced AI technologies.
Salary
Not specified; Not specified; Competitive compensation and growth opportunities mentioned
Skills & Requirements
Must-have
Contact Centre Platforms Genesys Avaya Amazon Connect
Conversational AI Voice Bots Chatbots Email Bots
Gen AI RAG Knowledge Bases Agent Assist
Python Node.js Microservices API-first design
DevOps CI/CD Docker Kubernetes Cloud-native
Nice-to-have
Mentoring junior developers and technical leadership
Enterprise security compliance GDPR HIPAA PCI-DSS
Business process analysis and transformation strategy
Collaboration with stakeholders on business goals
Key Requirements
4 to 7 years of experience in relevant field
Bachelor's degree in Computer Science or related field
Master of Engineering, MBA, or Bachelor of Engineering required
Expertise in Python, Node.js, and microservices architecture