Supervisor Scheduling/telecommunications - Pediatrics Central Administration

cre2.wustl.edu

St. Louis, Missouri, US
Base: $45,600.00 - $75,300.00 / annually; bonus/eq...
High-volume inbound calls
Accurate appointment booking
Patient experience optimization
This role is responsible for supervising staff, ensuring timely and accurate appointment scheduling, and delivering high-quality patient service across multiple divisions

Job Summary

  • This role is responsible for supervising staff, ensuring timely and accurate appointment scheduling, and delivering high-quality patient service across multiple divisions.
  • The ideal candidate is a collaborative leader with experience in healthcare operations, call center management, and a commitment to service excellence.
  • WashU seeks highly motivated individuals who are able to perform duties in a manner consistent with our core mission and guiding principles.

Matching Summary

This role is responsible for supervising staff, ensuring timely and accurate appointment scheduling, and delivering high-quality patient service across multiple divisions.

Salary

Base: $45,600.00 - $75,300.00 / Annually; Bonus/Equity: Not specified; Benefits: Competitive health insurance, free Metro transit U-Pass, 403(b) Retirement Savings Plan, tuition coverage

Skills & Requirements

Must-have

  • High-volume inbound calls
  • Accurate appointment booking
  • Patient experience optimization
  • Call center metrics analysis
  • Team schedule management
  • Coaching and guidance

Nice-to-have

  • Collaborative leader
  • Service excellence commitment
  • Strategic planning participation

Key Requirements

  • High school diploma or equivalent
  • 2 Years Computerized Appointment Scheduling
  • 1 Year Managerial Experience
  • Epic Health Information Management (HIM) skills
  • IDX skills
  • Communication skills
  • Interpersonal Communication skills
  • Multitasking skills
  • Organizing skills
  • Workload Prioritization skills

Work Rights

Not specified

Tailored Resume

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