**
BDO is seeking a Manager of Service Performance to lead and enhance IT service management maturity across the firm. The role involves overseeing service quality, ITSM governance, and major incident management, with a focus on transparency, consistency, and a modern operating model.
**
Job Summary
This role owns national service quality, ITSM practice governance and Major Incident Management (business coordination and communications).
You’ll lead BDO’s Service Management Office (SMO) and drive a multi‑year ITSM maturity roadmap, with a strong focus on transparency, consistency and experience.
BDO provides people with various health and wellbeing, social, financial, and professional development benefits to help realise what’s possible.
Matching Summary
Match Score: 75
**
BDO is seeking a Manager of Service Performance to lead and enhance IT service management maturity across the firm. The role involves overseeing service quality, ITSM governance, and major incident management, with a focus on transparency, consistency, and a modern operating model.
**
Skills & Requirements
Must-have
ITSM practice governance
Major Incident Management
Service Management Office
Service performance metrics
ServiceNow platform roadmap
Nice-to-have
Inspire others to go further
Create together to reach higher
Build trust to lead purposefully
Inclusive and accessible recruitment
Key Requirements
ITIL v4 Foundation required
Advanced ITIL and ServiceNow certifications highly desirable