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Workday is seeking a Sr Associate Technical Support Engineer for their Paradox Customer Support team. The role involves troubleshooting complex account configurations and delivering business-critical solutions, emphasizing collaboration and a customer-centric approach.
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Job Summary
We’re obsessed with making hard work pay off, for our people, our customers, and the world around us.
Our culture is rooted in integrity, empathy, and shared enthusiasm.
We’re looking for someone who has a creative approach and is eager to learn, support their colleagues, and have fun.
Matching Summary
Match Score: 75
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Workday is seeking a Sr Associate Technical Support Engineer for their Paradox Customer Support team. The role involves troubleshooting complex account configurations and delivering business-critical solutions, emphasizing collaboration and a customer-centric approach.
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Skills & Requirements
Must-have
Troubleshoot complex account configurations
Write and execute SQL queries
Configure client SSO, sFTP, and SSH
RESTful API calls using Postman or Bruno
Validate XML, JSON, and CSV formats
Nice-to-have
Creative approach and eager to learn
Sun-drenched optimism and drive
Courageous collaborators
Knowledge-sharing to internal team members
AI troubleshooting tools and LLM observability
Key Requirements
Bachelor’s degree in Computer Science, IT, or related field (or equivalent experience)
2+ years in technical support
1+ years of experience validating XML, JSON, and CSV
1+ years of experience with JIRA, Microsoft Office, and Visual Studio Code
1+ years of experience focusing on data-driven decision-making