You will be the first point of contact for our customers and technicians, handling all customer concerns via phone and email and entering them into the ticketing system
Job Summary
You will be the first point of contact for our customers and technicians, handling all customer concerns via phone and email and entering them into the ticketing system.
You will be the interface between the customer and the technician, ensuring a smooth process.
We offer a responsible and varied task, a pleasant working environment in a global corporation, and comprehensive training tailored to your needs.
Matching Summary
You will be the first point of contact for our customers and technicians, handling all customer concerns via phone and email and entering them into the ticketing system.
Skills & Requirements
Must-have
First point of contact for customers
Handle customer inquiries via phone and email
Enter customer data into ticketing system
Excellent German language skills
PC and MS Office proficiency
Willingness to work shifts and on-call duties
Nice-to-have
Friendly and polite demeanor
Strong communication skills
Customer-oriented mindset
Ability to stay calm under pressure
Team player
Key Requirements
Completed commercial apprenticeship or willingness to enter customer service