Experience managing operational and technical staff
Capita is seeking a Service Desk Team Manager in Belfast to lead a team of service desk analysts supporting the education sector. The role involves ensuring service performance, managing team development, and fostering positive stakeholder relationships while working in a hybrid environment
Job Summary
You will lead and develop a team of Education-focused service desk analysts supporting teachers across Northern Ireland.
The role requires accountability for service performance, team capability, and continuous improvement while working closely with stakeholders.
Benefits include 23 days' holiday (rising to 27), company matched pension, and opportunities for career development through the Learning Academy.
Matching Summary
Match Score: 85
Capita is seeking a Service Desk Team Manager in Belfast to lead a team of service desk analysts supporting the education sector. The role involves ensuring service performance, managing team development, and fostering positive stakeholder relationships while working in a hybrid environment.
Skills & Requirements
Must-have
Prior IT team management experience
Great Excel skills for data reporting
Experience managing operational and technical staff
Ability to work in complex outsourced environments
Strong planning and organizational skills
Nice-to-have
ITIL Qualified certification
Experience dealing with Senior Leaders
Proactive customer service approach
Cross-functional problem-solving skills
Commitment to continuous improvement
Key Requirements
Prior IT team management experience
ITIL Qualified (Preferred)
Management of recruitment, training, and disciplinaries