Senior Associate Customer Success Manager - Paradox

Paradox

London, United Kingdom
Fully remote
Customer support and issue resolution
Client account configuration
Product training development
We’re obsessed with making hard work pay off, for our people, our customers, and the world around us

Job Summary

  • We’re obsessed with making hard work pay off, for our people, our customers, and the world around us.
  • This role is responsible for responding and resolving customer questions and issues and contributing to ongoing client support, leading to the successful usage and adoption of Workday products.
  • In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul.

Matching Summary

We’re obsessed with making hard work pay off, for our people, our customers, and the world around us.

Skills & Requirements

Must-have

  • Customer support and issue resolution
  • Client account configuration
  • Product training development
  • Technical troubleshooting
  • Building client relationships
  • Translating client feedback

Nice-to-have

  • Sun-drenched optimism and drive
  • Courageous collaborators
  • Curious minds
  • Empathy and shared enthusiasm

Key Requirements

  • 3+ years client-facing experience
  • Prior experience in a SAAS organization
  • Excellent technology skills
  • Excellent written and verbal communication
  • Handle multiple priorities/projects

Work Rights

Not specified

Tailored Resume

Cover Letter