Senior Director, Customer & Employee Workflows (csm & Ewf)

Cask Inc

United States
Base: $190,000 to $210,000; bonus/equity: not spec...
**
12+ years enterprise service management experience
5+ years leadership in practices or delivery organizations
Proven presales solutioning and deal shaping skills
** Cask Inc is seeking a Senior Director for Customer & Employee Workflows (CSM & EWF) to lead the development and execution of strategic practices related to ServiceNow. This role focuses on driving digital transformation, building a high-performing team, and enhancing customer and employee experiences through innovative solutions. **

Job Summary

  • The role involves defining and executing the vision, strategy, and growth plan for CSM and EWF practices while establishing scalable delivery models.
  • Candidates will serve as a senior leader in presales cycles, shaping deals and acting as an executive sponsor for key strategic client relationships.
  • Ondaro offers a robust benefits package including paid training and dedicated hours for ServiceNow certifications and career development.

Matching Summary

Match Score: 75

** Cask Inc is seeking a Senior Director for Customer & Employee Workflows (CSM & EWF) to lead the development and execution of strategic practices related to ServiceNow. This role focuses on driving digital transformation, building a high-performing team, and enhancing customer and employee experiences through innovative solutions. **

Salary

Base: $190,000 to $210,000; Bonus/Equity: Not specified; Benefits: Robust package with paid training and certification support

Skills & Requirements

Must-have

  • 12+ years enterprise service management experience
  • 5+ years leadership in practices or delivery organizations
  • Proven presales solutioning and deal shaping skills
  • Strong understanding of Customer Workflows (CSM)
  • Expertise in Employee Workflows (HRSD/EWF) capabilities
  • Experience driving large-scale digital transformation programs

Nice-to-have

  • Thought leadership through webinars and industry content
  • Ability to create repeatable service offerings and accelerators
  • Excellent executive communication and stakeholder management
  • Commitment to iteration and innovation culture
  • Passion for lifelong learning and employee development

Key Requirements

  • 12+ years experience in enterprise service management or workflow platforms
  • 5+ years in leadership roles managing practices or portfolios
  • Authorized to work for ANY employer in the U.S.

Work Rights

Must be authorized to work for any employer in the U.S.

Tailored Resume

Cover Letter