We are seeking a proactive and strategic Assistant Manager to co-lead the Problem Management team through a critical maturity transformation
Job Summary
We are seeking a proactive and strategic Assistant Manager to co-lead the Problem Management team through a critical maturity transformation.
Take full responsibility for all problem management reporting required for banking and regulatory compliance.
Co-design and deliver comprehensive training for problem analysts, elevating their technical acumen, RCA methodologies, and understanding of advanced prevention techniques.
Matching Summary
We are seeking a proactive and strategic Assistant Manager to co-lead the Problem Management team through a critical maturity transformation.
Skills & Requirements
Must-have
Advanced & Targeted Prevention model
Accelerating Recovery across IT ecosystem
Banking-compliance reporting
ITIL frameworks advanced Problem Management
Analyze complex data sets
5 Whys, Fishbone Diagram, Kepner-Tregoe
Nice-to-have
Digital-at-the-Core ethos
Life-long learning and career aspirations
Diversity, inclusion and merit
Awareness of automation and AI principles
Key Requirements
Degree in Information Technology, Computer Science
Proven ability to drive process improvements
Experience handling sensitive IT reporting
Demonstrated experience in training, mentoring
Proven expertise in Network Engineering, System Administration, Application Development, Database Administration, or Cloud Technologies