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Absa is seeking an Application Service Delivery Lead to oversee strategic relationships with vendors and clients, ensuring effective delivery of technical products and services. The ideal candidate should possess a robust engineering background and experience in service management, vendor negotiation, and team leadership.
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Job Summary
Lead the identification and management of strategic relationships with vendors and clients to ensure optimal delivery of technical products and services.
Define business problems, create detailed feasibility studies, and negotiate sustainable commercial contracts as a single point of accountability.
Build high-performance teams by cascading strategic direction, managing capacity, and driving performance aligned with agile working practices.
Matching Summary
Match Score: 75
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Absa is seeking an Application Service Delivery Lead to oversee strategic relationships with vendors and clients, ensuring effective delivery of technical products and services. The ideal candidate should possess a robust engineering background and experience in service management, vendor negotiation, and team leadership.
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Skills & Requirements
Must-have
Strategic vendor identification and negotiation
Managed services partnership management
Service level agreement design and monitoring
Technology solution design and delivery expertise
Commercial contract negotiation and pricing strategy
Incident and problem management processes
Team capacity management and performance coaching
Nice-to-have
Deep engineering background experience
Agile working practices implementation
Proactive issue identification skills
Diverse resource base recruitment
Leading practice application in tech trends
Key Requirements
Bachelor's Degree in Information Technology
Strong engineering background and experience
Experience in managed services partnerships
Contract negotiation and procurement collaboration skills
Work Rights
Preference given to designated groups per Employment Equity Act