The role involves providing 2nd level support for Global Blue's issuing solutions and assisting project managers with communication and planning for Japan-related projects
Job Summary
The role involves providing 2nd level support for Global Blue's issuing solutions and assisting project managers with communication and planning for Japan-related projects.
The position serves as a bridge between central and local IT teams, ensuring effective communication and coordination to prioritize incidents and escalate critical issues.
The Systems Analyst / Engineer will leverage operational tools like SPLUNK to set up service monitoring and create dashboards, while also leading meetings and producing documentation.
Matching Summary
The role involves providing 2nd level support for Global Blue's issuing solutions and assisting project managers with communication and planning for Japan-related projects.
Skills & Requirements
Must-have
2nd level support for issuing solutions
problem management activities
service monitoring with SPLUNK
coordination between central and local teams
creation of documentation and guidelines
incident prioritization and escalation
Nice-to-have
proactive stakeholder communication
team and product meeting leadership
collaboration with global accounts and IT partners