Service Center Support Specialist

University of Arkansas, Fayetteville

Fayetteville, AR, US
Base: $39,930 - $43,923; bonus/equity: not specifi...
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Customer-facing service delivery
Maintenance request processing
Key inventory administration
** The University of Arkansas is seeking a Service Center Support Specialist to serve as the primary customer-facing agent for the Facilities Management department. This role involves managing customer inquiries, maintenance requests, and key inventory while ensuring effective communication with stakeholders. **

Job Summary

  • The University of Arkansas offers a vibrant work environment with a benefits package including health, dental, life and disability insurance, tuition waivers, holidays, leave accrual, and retirement programs.
  • The Service Center Support Specialist acts as the primary customer-facing agent for Facilities Management, managing requests, key inventory, payments, and customer communications.
  • The University of Arkansas is committed to equal opportunity and provides accommodations for applicants with disabilities during the hiring process.

Matching Summary

Match Score: 75

** The University of Arkansas is seeking a Service Center Support Specialist to serve as the primary customer-facing agent for the Facilities Management department. This role involves managing customer inquiries, maintenance requests, and key inventory while ensuring effective communication with stakeholders. **

Salary

Base: $39,930 - $43,923; Bonus/Equity: Not specified; Benefits: University contributions to health, dental, life and disability insurance, tuition waivers, holidays, leave accrual, retirement programs

Skills & Requirements

Must-have

  • Customer-facing service delivery
  • Maintenance request processing
  • Key inventory administration
  • Use of computerized maintenance system
  • Switchboard operation
  • Proactive customer communication

Nice-to-have

  • Good customer service skills
  • Familiarity with Workday system
  • Knowledge of Microsoft Office
  • Ability to maintain harmonious work relationships
  • Understanding of accessibility standards

Key Requirements

  • High school diploma or equivalent
  • At least two years of related experience
  • Criminal background and sex offender registry checks

Work Rights

Must have legal authority to work in the United States

Tailored Resume

Cover Letter