Scheduling Coordinator/ Analyst Customer Service And Compliance
Aristocrat Interactive
Lansing, MI, USA
Base: $49,245 - $91,455 py; bonus/equity: not spec...
2 years coordinating rotas
Multi-location multi-time zone scheduling
Rota management tools experience
This role ensures peak efficiency for customer support and compliance teams by building and managing complex rotras across multiple locations
Job Summary
This role ensures peak efficiency for customer support and compliance teams by building and managing complex rotras across multiple locations.
The position requires optimizing workforce processes to minimize overtime while maintaining adequate staffing coverage for all shifts including weekends and holidays.
Candidates will work in a dynamic environment within Aristocrat Interactive, a leading regulated online real money gaming business formed in 2024.
Matching Summary
This role ensures peak efficiency for customer support and compliance teams by building and managing complex rotras across multiple locations.
Salary
Base: $49,245 - $91,455 per year; Bonus/Equity: Not specified; Benefits: Health, dental, vision insurance, paid time off, 401(k) with employer matching
Skills & Requirements
Must-have
2 years coordinating rotas
Multi-location multi-time zone scheduling
Rota management tools experience
Customer Support or Compliance background
Strong organizational skills
Nice-to-have
Background in online gaming or betting industries
Familiarity with regulated markets
Experience with B2B operations
Knowledge of new scheduling platforms
Data-driven decision-making passion
Key Requirements
At least 2 years of scheduling coordination experience
Authorization to work in the US without visa sponsorship
Mandatory background screening and regulatory approvals
Work Rights
Must be authorized to work in the US without visa sponsorship