Conseiller-ère En Soutien Applicatif

Harris Chronic Care

Québec, Canada
Technical and functional support
Analyze and resolve software issues
Customer support and best practices
Respond to user technical and functional support requests via phone or in writing (email, ticket platform)

Job Summary

  • Respond to user technical and functional support requests via phone or in writing (email, ticket platform).
  • Analyze and resolve issues related to the use of Avantage and Acomba accounting software, guiding clients on best practices.
  • The company offers a permanent position with a day schedule, collective insurance paid by the employer, and a REER program with employer participation.

Matching Summary

Respond to user technical and functional support requests via phone or in writing (email, ticket platform).

Skills & Requirements

Must-have

  • Technical and functional support
  • Analyze and resolve software issues
  • Customer support and best practices
  • Document interventions and solutions
  • Continuous process improvement

Nice-to-have

  • Positive client relationships
  • Active lifestyle recognition
  • Work-life balance focus

Key Requirements

  • DEP, AEC or DEC in accounting or related field
  • Experience in user support or accounting
  • Customer service skills

Work Rights

Not specified

Tailored Resume

Cover Letter