The incumbent is responsible for supervising a team of contact center agents who are responsible for patient access and registration for the University of Miami Health System
Job Summary
The incumbent is responsible for supervising a team of contact center agents who are responsible for patient access and registration for the University of Miami Health System.
Success in this position requires the ability to manage, motivate and encourage agents through positive communication and feedback.
The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.
Matching Summary
The incumbent is responsible for supervising a team of contact center agents who are responsible for patient access and registration for the University of Miami Health System.
Skills & Requirements
Must-have
supervising contact center agents
patient access and registration
monitoring service and productivity metrics
quality assurance analysis
staff training and development
Nice-to-have
culture of empathy and service excellence
teamwork and collaboration
positive communication and feedback
motivating and encouraging agents
commitment to core values
Key Requirements
High School Diploma or equivalent
Minimum 4 years of relevant experience
Bachelor’s Degree in relevant field preferred
Experience as change agent, motivator and influencer