Front Desk Supervisor - Big Sur

Giants Ridge

Big Sur, CA, United States
Base: 20.00 usd hourly; bonus/equity: not specifie...
Guest check-in and check-out
Reservation management
Phone monitoring
The Front Desk Supervisor oversees front desk agents and operations, including checking guests in and out, reservations, and monitoring of phones, while ensuring overall excellent guest service

Job Summary

  • The Front Desk Supervisor oversees front desk agents and operations, including checking guests in and out, reservations, and monitoring of phones, while ensuring overall excellent guest service.
  • Essential functions include supervising, training, scheduling, disciplining, reviewing, and directing front desk staff, as well as anticipating and addressing guest issues.
  • Maintain and ensure a safe facility environment, including standards for maintenance, housekeeping, sanitation, dress, cash control, and employee hygiene.

Matching Summary

The Front Desk Supervisor oversees front desk agents and operations, including checking guests in and out, reservations, and monitoring of phones, while ensuring overall excellent guest service.

Salary

Base: 20.00 USD Hourly; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Guest check-in and check-out
  • Reservation management
  • Phone monitoring
  • Cash handling and deposits
  • Guest issue resolution
  • Daily shift briefings

Nice-to-have

  • Professional company representation
  • Positive team environment
  • Proactive guest satisfaction processes

Key Requirements

  • High School Diploma
  • Clerical skills
  • Computer proficiency (MS Outlook, Word, Excel)
  • Ability to arrange and coordinate schedules
  • Bilingual English/Spanish is a plus

Work Rights

Not specified

Tailored Resume

Cover Letter