Especialista Suporte Tecnico - Vácuo/ Sopro

Ingersoll Rand PLC

Barueri, São Paulo, Brazil
On-site
Technical support in vacuum/blower
Advanced technical problem solving
Root cause analysis
As a Technical Support Specialist, you will be key to the post-sales customer experience, acting as a technical reference in blower/vacuum to ensure agile and effective solutions

Job Summary

  • As a Technical Support Specialist, you will be key to the post-sales customer experience, acting as a technical reference in blower/vacuum to ensure agile and effective solutions.
  • You will be responsible for resolving complex challenges, supporting field technicians, distributors, and customers through various communication channels, and leading critical problem resolution.
  • The role involves investigating technical issues, generating technical knowledge, developing training materials, and conducting technical training for internal teams, distributors, and customers.

Matching Summary

As a Technical Support Specialist, you will be key to the post-sales customer experience, acting as a technical reference in blower/vacuum to ensure agile and effective solutions.

Skills & Requirements

Must-have

  • Technical support in vacuum/blower
  • Advanced technical problem solving
  • Root cause analysis
  • Develop technical materials
  • Conduct technical trainings

Nice-to-have

  • Proactive and strategic approach
  • Continuous improvement
  • Knowledge sharing
  • Customer satisfaction and loyalty

Key Requirements

  • Graduation completed
  • Experience in maintenance and technical support
  • Previous experience delivering technical training
  • Advanced English and Spanish
  • Knowledge in vacuum/blower
  • Experience with troubleshooting tools

Work Rights

Not specified

Tailored Resume

Cover Letter