Job Summary

• WGU is committed to being a great place to work for a diverse workforce of student-focused professionals.
• The Edtech/Saas Customer Onboarding Specialist is responsible for building a scalable, adaptable onboarding strategy from the ground up, tailored to our diverse and digitally inexperienced customer base.
• This full-time, regular position is eligible for bonuses; medical, dental, vision, telehealth and mental healthcare; health savings account and flexible spending account; basic and voluntary life insurance; disability coverage; accident, critical illness and hospital indemnity supplemental coverages; legal and identity theft coverage; retirement savings plan; wellbeing program; discounted WGU tuition; and flexible paid time off for rest and relaxation with no need for accrual, flexible paid sick time with no need for accrual, 11 paid holidays, and other paid leaves, including up to 12 weeks of parental leave.

Matching Summary

Salary

Base: $60,300.00 - $90,500.00; Bonus/Equity: Not specified; Benefits: Medical, dental, vision, retirement plan, tuition discount, flexible PTO

Skills & Requirements

Key Requirements

• 2+ years SaaS customer onboarding experience
• Bachelor's degree in business or related field
• Proven ability to develop onboarding strategies
• Strong problem-solving skills
• Exceptional communication and interpersonal skills
• Self-starter mentality

Work Rights