Tier 2 Helpdesk With Ts/sci

Maania

Fort Belvoir, VA, United States
On-site
It ticketing system experience
Remote desk takeover tools usage
Meeting service level goals
Maania is seeking a Tier 2 Helpdesk professional with a TS/SCI clearance to work on-site at Fort Belvoir, VA. The ideal candidate should possess significant IT customer service experience and relevant certifications, with a strong focus on meeting service level goals

Job Summary

  • The role requires a candidate with significant IT customer service experience to manage helpdesk operations.
  • Candidates must possess current security certifications including 8140 and IAT Level II prior to starting.
  • The position involves maintaining service level goals while utilizing remote desk takeover tools for support.

Matching Summary

Match Score: 85

Maania is seeking a Tier 2 Helpdesk professional with a TS/SCI clearance to work on-site at Fort Belvoir, VA. The ideal candidate should possess significant IT customer service experience and relevant certifications, with a strong focus on meeting service level goals.

Skills & Requirements

Must-have

  • IT ticketing system experience
  • remote desk takeover tools usage
  • meeting service level goals

Nice-to-have

  • customer service excellence
  • DTRA I3TS contract environment

Key Requirements

  • Bachelors Degree with 8+ years experience or Masters with 6-10 years
  • Current 8140 certification (Previously 8570)
  • IAT Level II certification (SEC+ or equivalent)
  • Two years of IT ticketing system experience
  • One year of remote desk takeover tool experience

Work Rights

Must have TS/SCI clearance

Tailored Resume

Cover Letter