Front Office Agent F/m/x

Sofitel Sydney Wentworth

Rome, Italy
On-site
Guest welcome and service
Front office operations management
Responding to guest inquiries
Our Front Office Agents will be the first point of contact with the Hotel's Guests, greeting them always in a very polite and well-spoken manner and deal with all Front Office operations in the Hotel's continuing effort to deliver outstanding guest services

Job Summary

  • Our Front Office Agents will be the first point of contact with the Hotel's Guests, greeting them always in a very polite and well-spoken manner and deal with all Front Office operations in the Hotel's continuing effort to deliver outstanding guest services.
  • Adopting up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue.
  • A competitive salary package ALL - Heartist® Program: Employee benefit card offering discounted rates at all ACCOR locations and partner venues worldwide.

Matching Summary

Our Front Office Agents will be the first point of contact with the Hotel's Guests, greeting them always in a very polite and well-spoken manner and deal with all Front Office operations in the Hotel's continuing effort to deliver outstanding guest services.

Skills & Requirements

Must-have

  • Guest welcome and service
  • Front Office operations management
  • Responding to guest inquiries
  • Hotel products and services knowledge
  • Health & Safety procedures compliance

Nice-to-have

  • Luxury hotel experience
  • Upselling techniques
  • Calm and efficient emergency response

Key Requirements

  • Experience as receptionist in luxury hotels
  • Proficiency in hotel management software
  • Bachelor’s degree in hospitality or foreign languages
  • Advanced English and Italian
  • Legal right to work in Italy

Work Rights

Legal right to work in Italy

Tailored Resume

Cover Letter