Wbsj - Team Leader, Admissions

Warner Bros. Discovery

Nerima, Japan
Not specified
Team leadership experience in hospitality or retail
Shift management and operational oversight
Sop compliance and safety protocols
Warner Bros. Discovery is seeking a Team Leader for Admissions in Nerima, Japan, responsible for overseeing the admissions area to enhance visitor experience and maintain operational quality and safety. The ideal candidate should have experience in team leadership within hospitality or retail, possess strong communication skills, and ideally be proficient in English

Job Summary

  • The Admissions Team Leader is responsible for overseeing the admissions area as the first point of contact for studio visitors, ensuring high standards of safety, quality, and brand experience.
  • This role requires managing shift operations, including staffing, briefings, and equipment checks, while serving as the final authority on visitor experience and safety during each shift.
  • The position involves comprehensive people management duties such as hiring, training, performance feedback, and fostering a supportive team environment focused on service excellence.

Matching Summary

Match Score: 75

Warner Bros. Discovery is seeking a Team Leader for Admissions in Nerima, Japan, responsible for overseeing the admissions area to enhance visitor experience and maintain operational quality and safety. The ideal candidate should have experience in team leadership within hospitality or retail, possess strong communication skills, and ideally be proficient in English.

Skills & Requirements

Must-have

  • Team leadership experience in hospitality or retail
  • Shift management and operational oversight
  • SOP compliance and safety protocols
  • Visitor service quality management
  • Incident and crisis response handling
  • Staff performance evaluation and training

Nice-to-have

  • English communication skills
  • Strong problem-solving abilities
  • Experience with Galaxy ticketing systems
  • Budget and expense management skills
  • Commitment to psychological safety

Key Requirements

  • Team lead experience in hospitality or retail
  • Basic PC skills (Excel, Word, PowerPoint)
  • Japanese language proficiency required
  • Ability to manage labor schedules and budgets

Work Rights

Not specified

Tailored Resume

Cover Letter