Customer Support provides a globally consistent 24/7 entry point for all customers and employees seeking product, content, or technical support prioritizing accessibility and connectivity to LSEGs breadth of expertise, to deliver a world class service experience
Job Summary
Customer Support provides a globally consistent 24/7 entry point for all customers and employees seeking product, content, or technical support prioritizing accessibility and connectivity to LSEGs breadth of expertise, to deliver a world class service experience.
The Senior Analyst is responsible for providing effective and courteous support to customers in relation to their product or service.
Join us and be part of a team that values innovation, quality, and continuous improvement.
Matching Summary
Customer Support provides a globally consistent 24/7 entry point for all customers and employees seeking product, content, or technical support prioritizing accessibility and connectivity to LSEGs breadth of expertise, to deliver a world class service experience.
Skills & Requirements
Must-have
product or service support
enquiry resolution
customer relationship management system
Salesforce
English and any other designated languages
Nice-to-have
performance driven
detail orientated
sound information probing skills
focus on delivering results
willingness to undertake additional projects
Key Requirements
Bachelor's Degree
Experience in a customer service or contact center environment
Previous experience in the financial industry
Expert understanding of relevant products and data