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MyRepublic Broadband Pte. Ltd. is seeking a Head of Customer Experience (CX) to lead the transformation of their CX function, focusing on building innovative systems and enhancing customer journeys. This role emphasizes a builder mentality, requiring experience in product development, collaboration with IT and product teams, and a data-driven approach to improving customer satisfaction metrics.
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Job Summary
The role requires a founder-operator who can architect, build, and ship customer experience systems end-to-end alongside the in-house IT team.
Success is measured by delivering new CX features that improve NPS, reduce friction, and drive churn reduction through rapid iteration.
The company offers unique benefits including Wellness Days, Birthday Leave, and up to 20 days of Work From Anywhere leave annually.
Matching Summary
Match Score: 75
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MyRepublic Broadband Pte. Ltd. is seeking a Head of Customer Experience (CX) to lead the transformation of their CX function, focusing on building innovative systems and enhancing customer journeys. This role emphasizes a builder mentality, requiring experience in product development, collaboration with IT and product teams, and a data-driven approach to improving customer satisfaction metrics.
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Skills & Requirements
Must-have
Founder-operator or builder mentality
Shipping CX systems from 0 to 1
Collaboration with in-house IT teams
Technical product leadership experience
Hands-on development or build background
Nice-to-have
Bias toward action and shipping
Strong analytical skills with data dashboards
Ability to influence technical stakeholders
Experience with low-code/no-code platforms
Entrepreneurial mindset with urgency
Key Requirements
8+ years progressive experience in CX, product, or founder roles
Bachelor's degree in Business, Computer Science, or related field preferred
Demonstrable track record of shipping digital products or 0-to-1 ventures
Prior founder, co-founder, or technical product leadership experience strongly preferred