Microsoft office proficiency including outlook word excel
The Service Center Specialist position at Koch in Shanghai focuses on delivering IT, HR, and expense support to enhance employee experiences across the Asia Pacific region. Candidates should possess strong communication skills in Japanese and basic English, along with a customer-first mindset and a university degree
Job Summary
This role delivers frontline IT, HR, and expense support to enable business success across the Asia Pacific region for over 20,000 colleagues.
You will troubleshoot common technical issues, manage Concur expense tickets, and maintain knowledge base articles while collaborating with cross-functional partners.
The team values experimentation, mentorship, and continuous improvement to transform the employee support journey globally.
Matching Summary
Match Score: 85
The Service Center Specialist position at Koch in Shanghai focuses on delivering IT, HR, and expense support to enhance employee experiences across the Asia Pacific region. Candidates should possess strong communication skills in Japanese and basic English, along with a customer-first mindset and a university degree.
Skills & Requirements
Must-have
Proficient in written and spoken Japanese
Basic written and spoken English skills
Microsoft Office proficiency including Outlook Word Excel
Nice-to-have
Strong written communication and documentation skills
Familiarity with ticketing systems like ServiceNow or Zendesk
Demonstrated initiative in process improvement projects
Key Requirements
Completed university degree or equivalent
Strict adherence to data protection and confidentiality policies