Customer Service Representative

PLS

United States
On-site
Superior customer service
Educate customers on products
Maintain company quality standards
PLS is seeking a Customer Service Representative (CSR) to serve as the primary point of contact for customers at their financial service centers. The ideal candidate will have strong customer service skills, attention to detail, and the ability to comply with regulations while providing exceptional service

Job Summary

  • Customer Service Representatives are the primary point of contact with customers and are accountable for delivering superior customer service and educating them on company products and services.
  • Job responsibilities include ensuring all transactions are completed in compliance with regulations, maintaining a balanced cash drawer, and resolving customer complaints.
  • Benefits for eligible team members include medical/dental/vision, 401(k), vacation, opportunities for advancement, and ongoing training.

Matching Summary

Match Score: 85

PLS is seeking a Customer Service Representative (CSR) to serve as the primary point of contact for customers at their financial service centers. The ideal candidate will have strong customer service skills, attention to detail, and the ability to comply with regulations while providing exceptional service.

Skills & Requirements

Must-have

  • superior customer service
  • educate customers on products
  • maintain company quality standards
  • comply with policies and procedures
  • cash handling
  • point-of-sale system usage
  • resolve customer complaints

Nice-to-have

  • demonstrate Core Values
  • teamwork
  • customer focus
  • integrity and trust

Key Requirements

  • Previous customer service experience preferred
  • English fluency required
  • Ability to stand for extended periods
  • Ability to lift up to 15 lbs.

Work Rights

Not specified

Tailored Resume

Cover Letter