Division Manager Of Customer Care

PulteGroup

Medina, OH, United States
Onsite
Customer care operations
Warranty issue management
Quality control programs
The Division Manager of Customer Care is responsible for the operation and results of the customer experience within the division, administering quality control/process improvement programs and processes

Job Summary

  • The Division Manager of Customer Care is responsible for the operation and results of the customer experience within the division, administering quality control/process improvement programs and processes.
  • Primary responsibilities include overseeing escalated warranty issues, developing training programs for the Customer Care team, managing trade contractor coordination, and implementing quality control programs.
  • PulteGroup is a Fortune 500 company recognized as a Fortune 100 Best Company to Work For, offering opportunities to grow within a culture that champions inclusion and celebrates diversity.

Matching Summary

The Division Manager of Customer Care is responsible for the operation and results of the customer experience within the division, administering quality control/process improvement programs and processes.

Skills & Requirements

Must-have

  • Customer Care operations
  • Warranty issue management
  • Quality control programs
  • Talent retention and development
  • Customer advocate for the division

Nice-to-have

  • Building inspired employees
  • Meaningful careers
  • Legacy of excellence
  • Inclusion and diversity champion

Key Requirements

  • Minimum High School Diploma or equivalent
  • Minimum 2-4 years of management experience
  • Valid Driver's License

Work Rights

Not specified

Tailored Resume

Cover Letter