Support Agent

Via Transportation

San Jose, CA, US
Base: $30ph; bonus/equity: equity or variable pyy ...
On-site
Real-time operational decision making
In-person office work in san jose
Cross-functional collaboration skills
The role involves managing key aspects of day-to-day transit operations as a go-to person for live troubleshooting decisions

Job Summary

  • The role involves managing key aspects of day-to-day transit operations as a go-to person for live troubleshooting decisions.
  • Candidates must be able to proactively adjust daily operating plans based on real-time inputs from drivers, riders, and colleagues.
  • The position offers a comprehensive benefits package including medical plans and 401K matching with a salary range of $30/hour.

Matching Summary

The role involves managing key aspects of day-to-day transit operations as a go-to person for live troubleshooting decisions.

Salary

Base: $30/hour; Bonus/Equity: Equity or variable pay may apply; Benefits: Medical plans and 401K matching

Skills & Requirements

Must-have

  • Real-time operational decision making
  • In-person office work in San Jose
  • Cross-functional collaboration skills

Nice-to-have

  • Ability to thrive in fast-paced environments
  • Empathetic and effective communication style
  • Solution-oriented mindset under pressure

Key Requirements

  • Successful completion of a drug test
  • Availability for shifts between 5:00 AM - 12:00 AM or 2:00 PM - 9:00 PM PT
  • Willingness to work 5 days a week (Monday to Friday)

Work Rights

Not specified

Tailored Resume

Cover Letter