Destek Operasyonları Sorumlusu - Tamirat Satış

Otis

ICA VE KARADENIZ BOLGE, Türkiye
Brüt maaş; performans hedefleriyle uyumlu prim öde...
Convert repair quote requests to quotes
Track upgrade and sms requests to invoicing
Coordinate sms callback requests
We are looking for a Support Operations Officer to join our Support Operations organization, reporting to the Support Operations Manager

Job Summary

  • We are looking for a Support Operations Officer to join our Support Operations organization, reporting to the Support Operations Manager.
  • Key responsibilities include converting repair quote requests from field teams into quotes and proactively tracking upgrade and SMS requests through to invoicing.
  • Benefits include gross salary, meal, transportation, social assistance, private health insurance, performance-based bonuses, and a 24/7 Employee Support Program.

Matching Summary

We are looking for a Support Operations Officer to join our Support Operations organization, reporting to the Support Operations Manager.

Salary

Brüt maaş; Performans hedefleriyle uyumlu prim ödemesi; yemek, ulaşım, sosyal yardım, özel sağlık sigortası

Skills & Requirements

Must-have

  • Convert repair quote requests to quotes
  • Track upgrade and SMS requests to invoicing
  • Coordinate SMS callback requests
  • Provide feedback to field teams
  • Collaborate with Central T Support desk
  • Ensure fast and timely customer response

Nice-to-have

  • Innovative and supportive global firm
  • Talent-focused approach
  • Continuous improvement suggestions

Key Requirements

  • 1-2 years of experience in similar positions
  • Associate's or Bachelor's degree in relevant fields
  • Proficient in Microsoft Office Suite
  • Strong analytical and process tracking skills
  • Strong communication and customer focus skills

Work Rights

Not specified

Tailored Resume

Cover Letter