Customer Success Manager, Director - Core (sales & Service) Clouds

Salesforce

Base: $171,200 - $273,000 annually; location premi...
Not specified
7+ years sales cloud deployment experience
6+ years service cloud deployment experience
Enterprise-level customer relationship management
Salesforce is looking for a Customer Success Manager, Director to lead strategic initiatives for their most complex customer accounts, focusing on aligning Salesforce capabilities with customer objectives. The ideal candidate should have extensive experience in customer success, particularly within SaaS platforms, and possess strong communication and leadership skills

Job Summary

  • This role serves as a Strategic Value Partner for Salesforce's most complex enterprise accounts, driving holistic success strategies aligned with long-term business objectives.
  • The position requires orchestrating cross-functional teams to govern the integration of autonomous AI agents while establishing strategic guardrails for enterprise-scale adoption.
  • Salesforce offers comprehensive benefits including medical, dental, vision, mental health support, paid parental leave, life insurance, and an employee stock purchasing program.

Matching Summary

Match Score: 85

Salesforce is looking for a Customer Success Manager, Director to lead strategic initiatives for their most complex customer accounts, focusing on aligning Salesforce capabilities with customer objectives. The ideal candidate should have extensive experience in customer success, particularly within SaaS platforms, and possess strong communication and leadership skills.

Salary

Base: $171,200 - $273,000 annually; Location Premium: $205,800 - $298,400 in CA/NY/Select Cities; Bonus/Equity: Not specified in base range

Skills & Requirements

Must-have

  • 7+ years Sales Cloud deployment experience
  • 6+ years Service Cloud deployment experience
  • Enterprise-level customer relationship management
  • Cross-functional team leadership in matrixed environment
  • Executive-level communication and presentation skills

Nice-to-have

  • Life Sciences or TMT industry domain expertise
  • Thought leadership at Dreamforce events
  • Experience with global sales transformations
  • Participation in beta programs or advisory boards
  • Deep understanding of Agentforce capabilities

Key Requirements

  • 7+ years relevant industry expertise in Customer Success or SaaS
  • Multiple Salesforce certifications including Sales Cloud and Service Cloud
  • Expert knowledge of Revenue Cloud CPQ and Data Cloud ecosystems
  • Proven track record leading high-stakes cross-functional initiatives

Work Rights

Not specified

Tailored Resume

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