Provide leadership for service delivery team including planning, coaching, recruitment, selection, performance development and mentoring
Job Summary
Provide leadership for service delivery team including planning, coaching, recruitment, selection, performance development and mentoring.
Deliver a computer operations environment that meets all service level agreements, e.g., 24/7 availability, response time parameters, etc. and availability targets.
A competitive salary and benefits (such as HMO on Day 1)
Matching Summary
Provide leadership for service delivery team including planning, coaching, recruitment, selection, performance development and mentoring.
Skills & Requirements
Must-have
Service Delivery Team Leadership
Resource Management and Planning
IT Operations and Production Administration
Service Level Agreement (SLA) Management
Disaster Recovery Processes
Nice-to-have
Entrepreneurial and Collaborative Spirit
Continuous Improvement Initiatives
Financial Technology Products Knowledge
Flexibility and Sound Decision-Making
Key Requirements
Bachelor’s degree or equivalent experience
Application Support Experience
Strong management and organizational skills
Considerable knowledge of operations lifecycle phases