Cloud It Analyst, Senior

Epicor

Bracknell, , UK
Hybrid
Windows-based microsoft azure environments
Multi-tier application troubleshooting
Active directory support
We are seeking a technically strong, customer-facing Cloud Reliability Analyst who can work directly with end users while also diagnosing and resolving complex infrastructure and application issues

Job Summary

  • We are seeking a technically strong, customer-facing Cloud Reliability Analyst who can work directly with end users while also diagnosing and resolving complex infrastructure and application issues.
  • At Epicor, your success is our success, and that success really matters because we’re the essential partners for the world’s most essential businesses.
  • Competitive pay and benefits include comprehensive health and wellness programs, internal mobility opportunities, career development through LinkedIn Learning and mentoring, and an inclusive workplace culture.

Matching Summary

We are seeking a technically strong, customer-facing Cloud Reliability Analyst who can work directly with end users while also diagnosing and resolving complex infrastructure and application issues.

Skills & Requirements

Must-have

  • Windows-based Microsoft Azure environments
  • Multi-tier application troubleshooting
  • Active Directory support
  • Azure monitoring tools experience
  • PowerShell and automation scripting
  • Customer-facing technical support

Nice-to-have

  • Strong collaboration skills
  • Proactive mindset
  • Experience with AI-assisted troubleshooting
  • Hybrid work environment
  • Incident response participation
  • Performance tuning and capacity planning

Key Requirements

  • 5+ years relevant IT experience
  • 2+ years cloud-hosted production support
  • Bachelor’s degree or equivalent experience

Work Rights

Not specified

Tailored Resume

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