Customer Service Advisor - Digital Intake - Cagayan De Oro 2026
Concentrix
Cagayan de Oro, Philippines
Not specified
Strong customer service orientation
Effective written and verbal communication
Ability to work in fast-paced environment
Concentrix is seeking a Customer Service Advisor for their Digital Intake team in Cagayan de Oro. The role involves providing customer support through various communication channels, ensuring satisfaction while meeting performance metrics
Job Summary
The position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements.
Essential functions include ensuring service delivered meets contractual Key Performance Indicators while clarifying customer requirements.
Candidates must be able to rotate shifts as needed and maintain a pleasant professional tone in all contact situations.
Matching Summary
Match Score: 75
Concentrix is seeking a Customer Service Advisor for their Digital Intake team in Cagayan de Oro. The role involves providing customer support through various communication channels, ensuring satisfaction while meeting performance metrics.
Skills & Requirements
Must-have
Strong customer service orientation
Effective written and verbal communication
Ability to work in fast-paced environment
Nice-to-have
Demonstrate empathy and build rapport
Skilled in multi-tasking and adaptability
Tolerance for repetitive work tasks
Key Requirements
High school diploma
Three to six months of relevant experience preferred