Customer Service Advisor - Liverpool

Barclays

Liverpool, United Kingdom
Base: £26,500; bonus/equity: not specified; benefi...
Hybrid
Personalise customer interactions
Respond to customer inquiries
Resolve customer issues
Provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels

Job Summary

  • Provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels.
  • Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations.
  • You’ll be the friendly first point of contact for our Retail Banking customers over the phone, offering guidance and support with every interaction.

Matching Summary

Provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels.

Salary

Base: £26,500; Bonus/Equity: Not specified; Benefits: Pension plan, private medical insurance, life insurance, and income protection

Skills & Requirements

Must-have

  • Personalise customer interactions
  • Respond to customer inquiries
  • Resolve customer issues
  • Handle client requests efficiently
  • Collaborate with internal stakeholders
  • Comply with regulatory requirements

Nice-to-have

  • Empathy and dedication
  • Passion for helping people
  • Build relationships with customers
  • Develop professional skills

Key Requirements

  • Full training provided
  • Hybrid working post-training

Work Rights

Not specified

Tailored Resume

Cover Letter