It Manager

Barry Wehmiller Design Group

Chennai, India
Fully remote
It manager
Service desk operations
People leadership
The IT Manager is responsible for the operational success of the India Service Desk team, supporting approximately 150 professionals in India and providing after-hours support for over 1,500 users in the United States

Job Summary

  • The IT Manager is responsible for the operational success of the India Service Desk team, supporting approximately 150 professionals in India and providing after-hours support for over 1,500 users in the United States.
  • This is a working manager role, with approximately 50% of time spent on hands-on technical work and 50% on people management and service operations.
  • A key focus of this role is ensuring a high level of customer service, fast and accurate issue resolution, and continuous improvement of the team’s skills and capabilities.

Matching Summary

The IT Manager is responsible for the operational success of the India Service Desk team, supporting approximately 150 professionals in India and providing after-hours support for over 1,500 users in the United States.

Skills & Requirements

Must-have

  • IT Manager
  • Service Desk Operations
  • People Leadership
  • Customer Service Excellence
  • Issue Resolution
  • Root Cause Analysis

Nice-to-have

  • Truly Human Leadership
  • Business Alignment
  • Continuous Improvement
  • Team Skill Development

Key Requirements

  • Bachelor’s degree or equivalent proven experience
  • 15+ years overall experience
  • 5+ years leading IT support/Service Desk teams
  • PC configuration and troubleshooting experience
  • Enterprise IT support background

Work Rights

Not specified

Tailored Resume

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