Patient Service Representative - 3rd Shift

Advocate Health

BayCare Medical Center WI, United States
Base: $20.80 - $31.20 ph; bonus/equity: not specif...
Not specified (assumed on-site due to shift details)
High school graduate education required
One year customer service experience
Epic electronic medical record proficiency
Advocate Health is seeking a Patient Service Representative for the 3rd shift at BayCare Medical Center in Wisconsin. The role involves greeting patients, managing patient information, verifying insurance details, and ensuring efficient patient flow, all while providing excellent customer service

Job Summary

  • The role involves greeting patients, verifying insurance benefits, and collecting patient responsibility at the time of service.
  • Employees must maintain knowledge of Medicare, Medicaid, and third-party payer requirements while utilizing EPIC systems.
  • Advocate Health offers comprehensive benefits including health coverage, retirement plans, and educational assistance programs.

Matching Summary

Match Score: 78

Advocate Health is seeking a Patient Service Representative for the 3rd shift at BayCare Medical Center in Wisconsin. The role involves greeting patients, managing patient information, verifying insurance details, and ensuring efficient patient flow, all while providing excellent customer service.

Salary

Base: $20.80 - $31.20 per hour; Bonus/Equity: Not specified; Benefits: Paid Time Off, Health/Dental/Vision, Retirement match

Skills & Requirements

Must-have

  • High school graduate education required
  • One year customer service experience
  • EPIC electronic medical record proficiency
  • Insurance verification and eligibility tools
  • Knowledge of Medicare Medicaid HIPAA rules
  • Mathematical aptitude for payment calculation

Nice-to-have

  • Ability to work in high stress environments
  • Strong problem solving and critical thinking
  • Excellent public relations and communication skills
  • Willingness to collaborate with clinical staff
  • Experience with patient liability estimation tools

Key Requirements

  • High School Graduate
  • 1 year customer service or clerical experience
  • No specific licensure or certification required

Work Rights

Not specified

Tailored Resume

Cover Letter