On-site Csr Ii

GENUINE PARTS COMPANY

Greenville, SC, United States
Customer expectation management
Order entry and processing
Negotiating sale and purchase prices
The Customer Service Representative II ensures customer expectations are accurately determined and are fully met, potentially providing guidance to less experienced representatives or supporting specific customers

Job Summary

  • The Customer Service Representative II ensures customer expectations are accurately determined and are fully met, potentially providing guidance to less experienced representatives or supporting specific customers.
  • This role involves responding to customer inquiries, providing quotes, handling order entry, negotiating prices to influence gross profit, and managing inventory levels to meet customer demands.
  • Motion Industries offers an excellent benefits package including healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay.

Matching Summary

The Customer Service Representative II ensures customer expectations are accurately determined and are fully met, potentially providing guidance to less experienced representatives or supporting specific customers.

Skills & Requirements

Must-have

  • Customer expectation management
  • Order entry and processing
  • Negotiating sale and purchase prices
  • Inventory sourcing and management
  • Cost-effective shipping determination
  • Building customer relationships

Nice-to-have

  • Guidance to less experienced representatives
  • Handling challenging inquiries
  • Process improvement driving

Key Requirements

  • 3-5 years of related experience
  • High school diploma or GED
  • Reliability, organization, attention to detail
  • Excellent communication skills
  • Multi-tasking and time management
  • Strong computer skills
  • Strong negotiation skills
  • Basic product knowledge

Work Rights

Not specified

Tailored Resume

Cover Letter