Not specified (assumed on-site or hybrid based on typical industry standards).
Customer service order management
Sap system experience
Microsoft office proficiency
Agilent is seeking a Customer Service Operations professional who will manage the end-to-end customer experience, addressing complex service requests and ensuring compliance with various operational processes. The ideal candidate should possess customer service experience, proficiency in Microsoft Office and SAP systems, and the ability to handle multi-country accounts
Job Summary
Manages and coordinates the end-to-end customer experience from order to installation by applying knowledge of customer situations, company processes, and compliance requirements.
Acts as a liaison between customers and internal teams such as Sales, Manufacturing, Logistics, and Service Delivery to resolve inquiries and influence production or shipping changes.
Provides consulting to benefit customers in areas like order status management, repair requests, invoicing, contract issues, and may manage multi-country projects.
Matching Summary
Match Score: 85
Agilent is seeking a Customer Service Operations professional who will manage the end-to-end customer experience, addressing complex service requests and ensuring compliance with various operational processes. The ideal candidate should possess customer service experience, proficiency in Microsoft Office and SAP systems, and the ability to handle multi-country accounts.