Guest Services Representative

BMW of South Austin

North Charleston, South Carolina, USA
Guest services procedures
Answer incoming phone calls
Track customer traffic
Ensures a friendly and receptive environment for guests and provides administrative functions of the sales department through accurate recording of customer traffic and production of reports with critical sales process metrics

Job Summary

  • Ensures a friendly and receptive environment for guests and provides administrative functions of the sales department through accurate recording of customer traffic and production of reports with critical sales process metrics.
  • Performs opening and closing Guest Services procedures, answers incoming phone calls, directs customers, manages various logs, and reconciles data entry with dealership software.
  • Provides a warm, positive and happy environment for Guests, their children and fellow teammates, while helping to maintain a clean and comfortable environment.

Matching Summary

Ensures a friendly and receptive environment for guests and provides administrative functions of the sales department through accurate recording of customer traffic and production of reports with critical sales process metrics.

Skills & Requirements

Must-have

  • Guest Services procedures
  • Answer incoming phone calls
  • Track customer traffic
  • Produce Daily Reports
  • Maintain CSI standards
  • Provide refreshments to guests

Nice-to-have

  • Warm, positive and happy environment
  • Servant Leadership
  • Teamwork through Trust & Respect
  • Commitment to Customer Enthusiasm

Key Requirements

  • High School Diploma
  • Up to 3 years work experience
  • Intermediate Microsoft Office skills
  • Ability to learn Dealership Management System

Work Rights

Not specified

Tailored Resume

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