Customer Service Specialist (m/w/d)

KWS SAAT SE & Co. KGaA

Einbeck, Niedersachsen, DE
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Sap order processing
Customer inquiry handling
Aftersales service
** KWS SAAT SE & Co. KGaA is seeking a Customer Service Specialist to manage customer orders and inquiries at their Einbeck location. The role involves working independently with various customer communication channels and requires a background in commercial training, preferably with SAP and Salesforce knowledge. **

Job Summary

  • Independently process customer orders and inquiries from various channels, including the webshop, phone, and email, up to dispatch and invoicing.
  • Handle aftersales service, including returns, complaints, and credit notes, with a focus on intermediate crops and direct sugar beet sales.
  • Observe systems and processes proactively, identify potential improvements, and communicate them to the Systems & Tools department.

Matching Summary

Match Score: 75

** KWS SAAT SE & Co. KGaA is seeking a Customer Service Specialist to manage customer orders and inquiries at their Einbeck location. The role involves working independently with various customer communication channels and requires a background in commercial training, preferably with SAP and Salesforce knowledge. **

Skills & Requirements

Must-have

  • SAP order processing
  • Customer inquiry handling
  • Aftersales service
  • Invoicing process
  • System monitoring

Nice-to-have

  • Proactive improvement identification
  • Cross-functional project participation
  • International work environment

Key Requirements

  • Completed commercial apprenticeship
  • First professional experience desirable
  • Fluent German
  • Good English skills

Work Rights

Not specified

Tailored Resume

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